Making Humans Happy

Voice AI for happy humans.

Your business is booming

More customers, more touchpoints, more often. And they’re benchmarking their service expectations of you against the best online businesses. Are you making them happy?

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Your call centre needs to do more, with less

Finding, training and retaining agents is a challenge. Keeping agents motivated with increasing workloads and repetitive calls is a challenge. Rising customer service costs is a challenge.

Rejuvenate and revitalise

Imagine happy, fulfilled call centre agents focusing on meaningful work. Imagine adding immense scale in a flash. Imagine delighted customers and making humans happy.

Case Study:

AI-powered voice assistant collects 11% more payments at lower costs.

Challenge: Too many calls, not enough people

A spike in demand driven by the pandemic, combined with a tight jobs market, meant this leading Philipino Buy Now Pay Later company could not find enough people to capitalise on this growth opportunity.

More shoppers meant they needed to make more calls for payment requests, reminders, follow ups and collections. Leading into the busy festive season, they needed a solution- fast.

Voice AI for Happy Humans

AI Rudder has helped companies across APAC deliver personalised, voice interactions at scale using cutting edge technology.

From increasing repayment rates for By Now Pay Later companies, to improving collection and delivery rates for online retailers offering cash-on-delivery - we’ve solved real business issues.

Millions of personalised interactions, without creating mo re work for agents, while delivering on customers’ expectations. Making humans happy.

Good call!

Solution: Up and running in one month

The Buy Now Pay Later group needed to streamline processes using technology, while maximising the value of their human workforce. After assessing the market, they partnered with AI Rudder.

Using human-like AI-powered voice assistants, AI Rudder demonstrated how their system could increase the scale, speed and quality of the customer experience without needing more people. Quickly assessing the requirements, a small crew got the system up and running in just four weeks.

While it is highly tailored to start with, machine learning and natural language processing means all the voices, responses and solutions get rapidly better with time and experience. The more calls, the better it works – even for businesses with many thousands of calls per day.

Results: AI reach rate 7x better than humans

It’s a win-win for customers and the bottom line. Virtual agents now take care of routine and repetitive tasks faster and more cost-effectively, freeing up humans to focus on more meaningful and sensitive interactions needing a personal touch. The results speak for themselves.

  • The virtual-agent payment collection rate is 11% higher than human agents
  • The reach rates (calls answered) are 7x higher than human agents
  • The rates of customers willing/promising to pay is 8% higher with the virtual assistants – that’s even taking into account their higher reach rate!
  • Following the success of this project, the organisation is rolling out AI Rudder across other departments including sales and marketing

Voice AI for Happy Humans

AI Rudder has helped companies across APAC deliver personalised, voice interactions at scale using cutting edge technology.

From increasing repayment rates for By Now Pay Later companies, to improving collection and delivery rates for online retailers offering cash-on-delivery - we’ve solved real business issues.

Millions of personalised interactions, without creating mo re work for agents, while delivering on customers’ expectations. Making humans happy.

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Want to get started?

Request a Demo

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