The Technology Behind AI Rudder
Learn about how our enterprise-ready voice
AI assistants work.
What Is Voice AI?
Voice AI is technology that possesses the capability to use Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to process human conversations, receive and interpret customer intent and communicate to a level of near-human intelligence.
This allows businesses to automate high-volume, repetitive tasks to a consistent and scalable degree without drastically increasing your staff costs. Instead, AI and humans work together to provide a streamlined, supercharged customer experience.
Natural Conversations Almost Indistinguishable From Humans
AI technology has advanced enough to be aware of conversational context, understand user intent and sentiment, which allows voice AI assistants to become pivotal in how businesses serve customers.
They can accurately interpret customer needs, respond to questions and get to the outcome your business needs, while simultaneously remaining compliant – you'll never have any surprises with an AI assistant.
Friendly And Familiar In Local Languages And Accents
AI Rudder voice assistants understand and speak ASEAN languages including; Bahasa, Mandarin, Thai, Hindi, Tamil, Filipino, Vietnamese, and English with regional accents.
They can also automatically switch between multiple languages for better customer engagement, so your customer will always be able to communicate their needs and feel right at home.
Rich, Accurate Data Collection And Insights
Voice AI agents can effortlessly collect and recall important customer data while the conversation is happening to resolve customer issues and answer questions without a wait time, which results in a better customer experience.
The data collected and transcribed is also easily analysed to provide you with powerful insights into your systems and processes and allows you to further refine and scale your business.
Easily Integrate Voice AI With Your Business
AI Rudder has an open API that makes integration fast and easy. We can integrate our solution with your existing call centre software and CRM solutions so the tech operates smoothly. Contact us to chat about your situation.
It usually takes 2-4 weeks for smaller projects and 1-2 months for larger projects to implement voice AI into your business. Once the agreements are signed, the AI script is reviewed and adjusted and any further integration is done, your voice AI agents will be operational and ready to go.