WeScribe - Quality Assurance

Optimise the quality of your calls, agents and insights at scale

If you look after customer service or a call centre, you’ll know that maintaining consistency is a challenge.
Too often, customers get different answers to the same questions depending on the agent.

quality assurance
img seperator

The challenge is clear.

Voice calls generate unstructured recordings and transcripts, so it is difficult to analyse patterns, define processes and calibrate individual agent performance. Traditionally, reviews are conducted by supervisors on random samples. Optimising quality is not scalable or replicable across large teams.

AI Rudder gives you a cost-effective way to automate and streamline quality assurance at scale across your operation. The result: More accurate, automated, and efficient ways to gather insights on quality assurance.

Supercharge your quality assurance

Supercharge your quality assurance

ai rudder website illustrations products qualityassurance icon1

Analyse everything

Capture and analyse all interactions as they happen to address bad habits, share best practices and optimise performance.

ai rudder website illustrations products qualityassurance icon4

Data-driven optimisation

Assess tone, language and behaviours patterns to enhance solutions, scripts, conversion rates and processes.

ai rudder website illustrations products qualityassurance icon3

Consistent experiences

Pre-screen and triage calls to surface the best scripts for agents and/or send the request to the most qualified agent.

ai rudder website illustrations products qualityassurance icon2

Personalised agent development

Replace generic reviews with individual scorecards, detailed feedback, learning paths and KPI metrics for each agent.

ai rudder website illustrations products qualityassurance icon5

Monitor agent well-being

Identify angry, abusive, difficult or frustrated customers and trigger management escalation and support.

ai rudder website illustrations products qualityassurance icon6

Transform voice to insights

Speech technology and natural language processing captures, transcribes and analyses data from thousands of calls.

Read Success Story

testimonial placeholder

“AI Rudder lets us know their new features quickly. For instance, they upgraded our voice AI to address customers differently by their gender. This added more human touch and is very helpful in opening the conversation.”

Danafix, Igor Tolstov, Head of collection

testimonial placeholder

“A large proportion of B2C communication is repetitive — you ask/answer common questions, confirm info, remind people to do things… AI Rudder’s voice AI takes all these off the shoulder of our staff. Bravo!"

Finvolution, Michael Li, Country Manager

testimonial placeholder

“The voice AI transforms our interaction with customers. By calling them in a large scale at the same time, we gain incredible insights to improve our strategy. The voice AI also give a good customer experience.”