Financial Services
Voice AI Is The Future For FinTech, Banking & Financial Services
Use AI-powered voice assistants to supercharge your customer experience in the financial services industry. Improve agent performance, automate your call center and scale your business.
Voice AI
The ideal call centre solution for fast-growing FinTech
Technology-driven transformation is a strong theme within the FSI industry, and AI plays a key role in pushing the boundaries so your business can scale while still delivering an outstanding customer experience. Automate repetitive tasks like:
Loan collection
Courtesy pre-due reminders
Transaction verification
Information verification (KYC)
Telemarketing to promote products
Three Reasons Why Financial Services Needs Voice AI
1
Reduce agent costs and scale your business while maintaining quality
With Voice AI, you can automate high-volume, repetitive call center tasks. By letting intelligent voice assistants handle them it enables your business to call more customers and have more conversations without hiring more staff.
This frees your existing agents to focus on more complex conversations, talk to pre-qualified prospects and have higher conversion, upsell and cross-sell rates.
2
Your employees and customers at the core of tech investment
Voice AI agents improve your employee's work experience, productivity and satisfaction by reducing their workload and freeing them for more engaging tasks. Blending voice assistants with call agents will reduce agent attrition and in turn, deliver a better customer experience.
Meanwhile, your customers will be able to interact with near-human AI agents in their native language and benefit from prompt service and minimal wait time.
3
Gain accurate, rich data collection and analysis
Most call centers only analyze 3% of interactions because of the costs and difficulty. With voice AI, calls will be automatically recorded and transcribed with machine efficiency and consistency, allowing for more robust data like customer intent, pain points and sentiment to be analysed.
By having more data at your fingertips, you'll gain actionable insights to identify new revenue opportunities, issues in the process and deliver a better customer experience which will open doors for you to scale your profits.
