Ecommerce & Retail
Intelligent services at every touch point
Having grown used to a world where everything is delivered on demand – from food and ride sharing to entertainment and groceries – consumers now expect seamless service from all businesses.
While this is well established in retail and ecommerce, the same expectation now applies to any customer facing sectors like schools, hospitals, banks and the government. Customers now expect access to all their data and to resolve issues with one phone call. A major barrier to delivering quality service is the sheer volume of data being collected across multiple channels.
AI Rudder’s voice AI assistants turn unstructured conversations into centralised reports and actionable insights. Not only does this empower your human agents with the information they need to rapidly help customers, it also unlocks the ability to automate high-volume repetitive tasks using intelligent virtual agents.
Automation is already a powerful tool for ecommerce leaders, voice AI agents are the logical next step towards more intelligent, efficient and profitable processes.
Ecommerce and retail automations
Merchant promotion activation
Cash on delivery confirmation
Customer information collection (KYC)
Back in stock reminders
Provide warranty information
Renewal and upgrade alerts
Review and feedback requests
Solutions for Ecommerce & Retail
WeCall AI Assistants
Serve more customers across multiple channels more efficiently, without compromising quality. Now you’re talking.
WeScribe Quality Assurance
Improve the quality of your calls, agents and insights at scale by capturing, analysing and optimising every single interaction.
WeGrow Chatbot Solution
Improve your customer engagement and keep your customer support going around the clock in your customer’s language.