Ecommerce & Retail

Intelligent services at every touch point

Having grown used to a world where everything is delivered on demand – from food and ride sharing to entertainment and groceries – consumers now expect seamless service from all businesses.

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While this is well established in retail and ecommerce, the same expectation now applies to any customer facing sectors like schools, hospitals, banks and the government. Customers now expect access to all their data and to resolve issues with one phone call. A major barrier to delivering quality service is the sheer volume of data being collected across multiple channels.

AI Rudder’s voice AI assistants turn unstructured conversations into centralised reports and actionable insights. Not only does this empower your human agents with the information they need to rapidly help customers, it also unlocks the ability to automate high-volume repetitive tasks using intelligent virtual agents.

Automation is already a powerful tool for ecommerce leaders, voice AI agents are the logical next step towards more intelligent, efficient and profitable processes.

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Ecommerce and retail automations

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“The voice AI transforms our interaction with customers. By calling them in a large scale at the same time, we gain incredible insights to improve our strategy. The voice AI also give a good customer experience.”

FinAccel, Financial Institution, AI Rudder customer

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“AI Rudder lets us know their new features quickly. For instance, they upgraded our voice AI to address customers differently by their gender. This added more human touch and is very helpful in opening the conversation.”

Danafix, Igor Tolstov, Head of collection

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“A large proportion of B2C communication is repetitive — you ask/answer common questions, confirm info, remind people to do things… AI Rudder’s voice AI takes all these off the shoulder of our staff. Bravo!"

Finvolution, Michael Li, Country Manager

Solutions for Ecommerce & Retail


WeCall AI Assistants

Serve more customers across multiple channels more efficiently, without compromising quality. Now you’re talking.


WeScribe Quality Assurance

Improve the quality of your calls, agents and insights at scale by capturing, analysing and optimising every single interaction.

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WeGrow Chatbot Solution

Improve your customer engagement and keep your customer support going around the clock in your customer’s language.