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Using AI to Transform Experiences

using ai to transform

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How Optimistic are You about Recovery & Success?

The impact of the pandemic on different industries was different - and not all industries are recovering at the same pace and with equal optimism. Healthcare has had a head­start as they were forced to pivot from the get-go. Other industries - especially those heavily reliant on supply chain and logistics - took a while to re-strategise and re-deploy their investments.

Chapters include:

How Optimistic are You about Recovery & Success?

Digital Transformation is Trending

Organisations are Focused on Digital Customer Experience

Employees at the Core of Tech Investments

Contact Centres Delivery Better Experiences using AI

Benefits of Voice AI

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“AI Rudder lets us know their new features quickly. For instance, they upgraded our voice AI to address customers differently by their gender. This added more human touch and is very helpful in opening the conversation.”

Danafix, Igor Tolstov, Head of collection

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“A large proportion of B2C communication is repetitive — you ask/answer common questions, confirm info, remind people to do things… AI Rudder’s voice AI takes all these off the shoulder of our staff. Bravo!"

Finvolution, Michael Li, Country Manager

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“The voice AI transforms our interaction with customers. By calling them in a large scale at the same time, we gain incredible insights to improve our strategy. The voice AI also give a good customer experience.”

FinAccel