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The Future of Customer Experience with Voice AI: Report

the future of customer experience with voice ai report

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CX imperatives in an increasingly digital-first world

Call centers are becoming more stretched than ever, and enterprises are under immense pressure to improve CX as demand for digital experiences surged in recent years. In this study, more than 500 CX leaders in Asia Pacifc weigh in on the state of the industry and the importance of immediate action:

77% of organisations have either started or re-calibrated their digital transformation priorities in the last 2 years

47% of call centers aim to adopt voice AI to address employee and customer challenges

57% of CX leaders said, providing better employee experiences is a key challenge for organisations but is crucial in driving better CX and outcomes

Download the report now and get access to:

Key statistics showing CX priorities in APAC

Critical insights on how digital transformation will shape the future of CX

Relevant case studies from industry peers who have adopted Voice AI in their CX roadmap

Get Your Free Copy

By submitting your personal information you agree to receive emails from AI Rudder containing information that we think may interest you. You may unsubscribe at any time. View our Privacy Policy.

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“AI Rudder lets us know their new features quickly. For instance, they upgraded our voice AI to address customers differently by their gender. This added more human touch and is very helpful in opening the conversation.”

Danafix, Igor Tolstov, Head of collection

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“A large proportion of B2C communication is repetitive — you ask/answer common questions, confirm info, remind people to do things… AI Rudder’s voice AI takes all these off the shoulder of our staff. Bravo!"

Finvolution, Michael Li, Country Manager

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“The voice AI transforms our interaction with customers. By calling them in a large scale at the same time, we gain incredible insights to improve our strategy. The voice AI also give a good customer experience.”

FinAccel