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Optimizing CX with Automation for a Digital-First World

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It's Time to Go Digital First with Customer Experience (CX)

Standing out from the digital crowd will only become harder as competition for digital customers intensifies. As digital adoption and consumption increase, so do customer expectations. Learn how to scale digital customer interactions and improve CX

Chapters include:

Top Challenges and Trends Facing CX Leaders in 2022 and Beyond

Developing Empathy at Scale to Navigate the Digital-First World

5 Pillars of Effective Conversations to Stand Out in Digital Interactions

Leveraging Technology to Overcome Barriers for Empathy at Scale

Voice AI Conversations are Opportunities to Know and Serve the Customer Better

Tips and Questions to Bring you Closer to Your Digital-First CX Strategy

Get Your Free Copy

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“AI Rudder lets us know their new features quickly. For instance, they upgraded our voice AI to address customers differently by their gender. This added more human touch and is very helpful in opening the conversation.”

Danafix, Igor Tolstov, Head of collection

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“A large proportion of B2C communication is repetitive — you ask/answer common questions, confirm info, remind people to do things… AI Rudder’s voice AI takes all these off the shoulder of our staff. Bravo!"

Finvolution, Michael Li, Country Manager

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“The voice AI transforms our interaction with customers. By calling them in a large scale at the same time, we gain incredible insights to improve our strategy. The voice AI also give a good customer experience.”

FinAccel