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Enhancing Customer Experience in Financial Services with Voice AI

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Financial Services Organisations
are Focused on Transformation

The Financial Services industry has a strong appetite for technology-driven transformation. 99% of organisations have either started their journeys; re-calibrated their paths to transformation or have put their transformation projects on hold while they re-align their tech investments to the shifts in business priorities.

Chapters include:

Financial Services Organisations are Focused on Transformation

AI/Automation a Key Component in the Transformation Journey

Enabling Customer Self-Service

Empowering Employees through Agent Assist

Uptake on AI is on the Rise in Financial Services Contact Centres

Why Voice AI is Gaining Importance

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Danafix, Igor Tolstov, Head of collection

“AI Rudder lets us know their new features quickly. For instance, they upgraded our voice AI to address customers differently by their gender. This added more human touch and is very helpful in opening the conversation.”

Finvolution, Michael Li, Country Manager

“A large proportion of B2C communication is repetitive — you ask/answer common questions, confirm info, remind people to do things… AI Rudder’s voice AI takes all these off the shoulder of our staff. Bravo!“

FinAccel

“The voice AI transforms our interaction with customers. By calling them in a large scale at the same time, we gain incredible insights to improve our strategy. The voice AI also give a good customer experience.”